Privacy Policy

This Privacy Policy describes how VBVPN ("we", "us", or "our") collects, uses, and protects information when you use the VBVPN application ("App") and related services ("Service"). We are committed to protecting your privacy.

1. Information We Collect

We collect only the minimum information necessary to provide and maintain the Service:

• Account information: email address and password (stored as a secure hash) provided at registration;
• Subscription and payment data: subscription plan, purchase date, and expiry date. Payment transactions are processed by Apple App Store or other payment processors — we do not store your card numbers or full payment details;
• Device tokens: push notification tokens used solely to deliver service notifications to your device;
• Technical data: App version, operating system, and crash/diagnostic reports used only for service improvement.

2. No-Logs Policy for VPN Traffic

We do not monitor, record, log, or store your VPN traffic, browsing history, DNS queries, IP addresses assigned during VPN sessions, connection timestamps, or session duration. We have no ability to link your internet activity to your identity.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account;
• Verify subscription status and grant access to the Service;
• Send essential service communications (account alerts, subscription expiry notices);
• Diagnose technical problems and improve the App;
• Comply with applicable legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We may use the following third-party services, each governed by its own privacy policy:

• Apple App Store / Apple in-app purchases: for subscription management and payment processing;
• Apple Push Notification Service (APNs): for delivering push notifications;
• Cloud infrastructure providers: for hosting our servers and databases under strict data processing agreements.

We do not use advertising networks, analytics trackers, or any third-party services that profile your behavior.

5. Data Retention

We retain your account information for as long as your account is active. Upon account deletion, your personal data will be deleted within 30 days, except where retention is required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. All data in transit is encrypted using TLS. Passwords are stored using strong one-way hashing algorithms.

No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request deletion of your account and associated data;
• Object to or restrict processing of your data;
• Data portability (receive your data in a structured, machine-readable format).

To exercise these rights, please contact us at @enrico_palazzio.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via the App or by email. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.

10. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: @enrico_palazzio